Join us at FLOW20

Renaissance Downtown, Chicago, April 27th – 29th


About FLOW

Your customers demand products that deliver value, personalization and ease-of-use. And, if they have just one frustrating experience with your solution, or it no longer meets their needs, it’s simpler than ever to switch to the next best alternative. Thank you, next. 

So how do you delight customers while your teams continually deploy market-leading features? Without the right tools and best practices in place, talented dev teams will spend too much time manually addressing incidents instead of building new customer-facing features.   

FLOW20, xMatters annual digital transformation conference, brings together industry experts, customers and partners across DevOps and digital services for an information-packed two days at the Renaissance in downtown Chicago, April 27-29, 2020. 

FLOW is all about helping teams accelerate innovation while delivering on the customer experience. Join us to learn how real-world companies manage the delicate balance between innovation and uptime while keeping their customers front and center. You’ll hear from leading thinkers in development, operations, and customer-driven businesses about guided workflows, smart automation, breaking down silos, and delivering business value. 


There’s no friction when there’s FLOW.

Why Attend

Join a community of your peers and change the way you work.

Join a community of your peers and change the way you work. Enjoy three days of thought leadership, education and training, more than 30 breakout sessions and hands-on workshops, live product demos, networking, fun, and so much more!

You will walk away with:

  • Best practices frameworks to manage complex resolution processes spanning tools and teams
  • First-hand customer stories to learn from, regardless of where you are in your IT and DevOps journey
  • Technical knowledge to directly apply to your job and improve productivity
  • In-depth networking among a “who’s who” of enterprise brand names­
  • Subject matter expertise to let you stay on top of the latest market trends
FLOW20 Justification Letter
Conference Pass


Get access to all:

Get access to all sessions and events, including training, product expo hall, and evening networking events.

Buy Ticket
Alumni Conference Pass


Get access to all:

As a past attendee of Flow18 you qualify for our alumni discount pricing.

Buy Ticket
Group Conference Pass


Get access to all:

Want to send your team. Bring 3 or more of your colleagues and receive a discounted group rate.

Buy Ticket

Our FLOW20 Speakers

Come hear from the greatest minds in the industry


Prior to founding xMatters, Troy served as the President and COO of two successful start-ups. Previously, he was a Strategic Management Consultant with AT&T; Solutions and Andersen. He holds a B.S. in Business Administration from California State University at Sacramento.

Troy McAlpin



Shamar Hundley has been working within the IT industry for the past 14 years. He has experience working in a variety of sectors including Healthcare, telecommunications, solar, and Finance. He is currently the IT Support Manager at Credigy Solutions in Norcross Ga where is responsible for all Internal Support and Infrastructure Projects for the Company.

Shamar Hundley

IT Support Manager


Scott Hemmings is Senior Network Manager for Telefonica where he helps lead their NOCs and network customer experience teams. He has spent 10 years managing major incidents and improving Service Operations processes and holds ITIL and BCS qualifications. Outside of work Scott is a keen poker player and regularly travels to Las Vegas to hone his skills.

Scott Hemmings

Senior Network Manager


Adam Winer is an IT Director for Support Services at Station Casinos. Station Casinos owns and operates 20+ casinos with gaming and hotel operations in Southern Nevada. Responsible for Help Desk Operations and IT Service Management, Adam helps lead the way in the creation of process and framework that are key to how IT executes at Station Casinos. <br /> <br /> His team has been able to leverage core features and functionality that translate to quicker engagement, response, and ultimately faster resolution for impacting Incidents. IT at Station Casinos has recently transformed from a more traditional Waterfall approach to Agile Scrum- with a twist. Sharing his team's journey, and continuing evolution with xMatters is an experience that will resonate with many.

Adam Winer

Director of Support Services - Information Technology

Station Casinos, LLC

Samantha Lara is a Crisis Management Associate for Sun Life, where she has been instrumental in the implementation and socialization of xMatters within Sun Life globally and is sometimes referred to as the “Grand Master Wizard of Sun Life Notification System”. Samantha has over 3 years of experience in the field of Crisis Management and outside of work, she is a dedicated Personal Disaster Assistant volunteer for the Canadian Red Cross.”

Samantha Lara

Crisis Management Associate


Doug brings over 20 years in system architecture, product management, and engineering. He has worked for software firms specializing in ERP, ETL/EAI, and content management, and speaks frequently at industry conferences. He holds a B.S. in Computer Engineering from Cal Poly, San Luis Obispo.

Doug Peete

Chief Product Officer


Liat Palace is on a mission to transform Amdocs, the biggest telecommunication software provider. An organization with over 27,000 employees spread over 85 countries. Educated as a developer with more than 20 years’ experience in the software industry, served as a Scrum master and Agile coach. Today leading a group of DevOps coaches and Technology enthusiastics. Helps multi-million projects with thousands of employees to embrace collaborative culture, growth mindset, continuous learning, implement process betterment and technology excellence.

Liat Palace

Head of Agile and DevOps Implementation


"I am about making life better for all through the use of technology." Mr. Louis Preston Thornton III, or simply "Preston," is a Sr. DevOps Engineer with Red Robin International. Preston, has over twenty years’ experience in enterprise system management and implementation of infrastructure technology solutions. moreover, he is skilled in infrastructure as code development (IaC) utilizing CHEF, Hashicorp Terraform and AWS Cloudformation as well as other DevOps CI principles, and script automation craft works. Finally, he is a proud graduate of Colorado Technical University in Colorado Springs, Colorado.

Louis Preston Thornton III

Sr. DevOps Engineer

Red Robin Gourmet Burgers and Brews

Tobias joined xMatters in 2005. Using his background in distributed computing, scalability, and optimization on the Java Platform, he has risen to VP of Engineering. Tobias graduated with honors from the University of Victoria with a B.A. in Combined Computer Science and Mathematics.

Tobias Dunn-Krahn

SVP Engineering


Simas Stašenis is Head of IT Major Incident and Crisis Management at Danske Bank where he is responsible for IT Major Incident Product ownership, Crisis Management framework development and organisational implementation. In previous roles Mr. Stašenis was Head of IT Change Management at Barclays (Vice President) - Product Owner and IT Command Centre Manager at Barclays (Vice President) - maintaining operational stability and ensuring high-level availability of IT services.

Simas Stasenis

Head of Situation and Crisis Management

Danske Bank

Travis DePuy is a Tinkerer of Things, Master of Hats and Father of Kitties. He is currently Head Product Evangelist at xMatters where he gets to talk to people about how they are doing Incident Management, DevOps notifications and anything else involving humans, processes and tools. Travis balances the stationary computer work with the fluid moving of Chen Taichi and is often found in the sun flowing the forms of the old ways.

Travis DePuy

Head Product Evangelist


Todd has more than 15 years of professional information technology, infrastructure, cloud, integration, project management, DevOps and Agile (Scrum) experience.

Todd Crane

Solution Architect


Worked for 30 years in Vodafone, having held many different roles and the latest being Product Owner for the Group IT Service management product suite which includes montioring, orchestration, notifications and ticketing . Previous roles include IT Operations Manager, Service Readiness Manager and Service mgmt. Secretary of a boys football team for last 10 years seeing the team move from under 8 year olds to now under 18 year.

Heather Gilbank

Product Owner, IT Service Management


Mark Streger is a 40 year IT veteran who likes to look at a problem as an opportunity. In his current role his team manages enterprise tools focused on IT service management, automation and deployment. His mantra is to stay relevant and to discover synergies so that his team can do more with less.

Mark Streger

IT Manager

Freddie Mac

Ty has over 15 years of technology sales experience. He joined xMatters in 2009 and was most recently Area VP of Sales in Australia & New Zealand. Prior to xMatters, he served in sales and presales roles with Mercury and HP Software. He holds a B.B.A in Management Information Systems from Texas Tech University.

Ty Flippin

VP Sales North America


FLOW20 Agenda

7:00 AM - 7:00 PM


7:00 AM - 7:00 PM


8:00 AM - 9:00 AM


8:00 AM - 9:00 AM


9:00 AM - 12:00 PM

xMatters Administrator Workshop

This workshop is perfect for new xMatters administrators and existing administrators

9:00 AM - 12:00 PM

xMatters Administrator Workshop

This workshop is perfect for new xMatters administrators and existing administrators that could use a refresher, or are interested in how to get the most out of new features. We’ll cover all of xMatters from users to workflows. Looking for more in-depth coverage? Also, join us in the Users and Groups and Workflows workshop later in the day!

9:00 AM - 12:00 PM

xMatters Flow Designer

An overview of the different features and capabilities

9:00 AM - 12:00 PM

xMatters Flow Designer

An experienced xMatters consultant will show off the simplicity and ease with which anyone can design, build, and test their own toolchains. We’ll cover: - An overview of the different features and capabilities - Interface Overview - How to build a Flow - How to extend your current toolchains

12:00 PM - 1:00 PM


12:00 PM - 1:00 PM


1:00 PM - 3:15 PM

xMatters Users and Groups

Learn how to ensure that team members can act quickly when problems arise

1:00 PM - 3:15 PM

xMatters Users and Groups

Learn how to ensure that team members can act quickly when problems arise using our intuitive interface and highly configurable on-call scheduling. This workshop will show you how to identify on-call gaps, set an escalation path and see how your group is performing.

1:00 PM - 3:15 PM


This workshop will cover the basics of RESTful APIs using xMatters

1:00 PM - 3:15 PM


In this workshop we’ll cover the basics of RESTful APIs using xMatters. We’ll cover: - How to determine what information your integrated application is sending to xMatters - Using xMatters REST API endpoints - which ones, and when

3:30 PM - 5:00 PM

xMatters Workflows

This workshop will discuss xMatters Workflows

3:30 PM - 5:00 PM

xMatters Workflows

In this workshop we’ll discuss xMatters Workflows. We’ll review all the capabilities so you can maximize the use of xMatters with xMatters Workflows. No coding required with this workshop!

3:30 PM - 5:00 PM

Integration Demo

This session will demonstrate xMatters in action with other industry products

3:30 PM - 5:00 PM

Integration Demo

Interested in seeing xMatters integrated with other products? In this fast-paced session we’ll demonstrate xMatters in action with other industry products and services. The products and services covered will be revealed shortly before Flow.

5:30 PM - 8:00 PM

Welcome Reception

5:30 PM - 8:00 PM

Welcome Reception


Join us as we connect industry experts, customers, and partners across IT and DevOps, who are passionate about the latest technology, tools, and best practices.

As an official sponsor of FLOW, you’ll be given a platform to engage with over 300 of the best and brightest in the industry. Engage in conversation, create new business opportunities, demo your products and services, and help shape the way attendees react to today’s shifting business needs.

Interested in being a sponsor at FLOW? Contact us at for more information.

Renaissance Downtown Chicago

1 West Upper Wacker Drive Chicago, IL 60601



Find answers to what you want to know about FLOW20

What are the dates for Flow 2020?

Pre-Conference Training Workshops - Monday, April 27th Main Conference - Tuesday, April 28th and Wednesday, April 29th

Where is Flow being held?

Flow will be in Chicago at the Renaissance Downtown Hotel 1 W. Wacker Drive Chicago, IL 60601

What are the registration fees?

Pre-Conference Workshops - Free Standard Pricing - $495 Alumni Pricing - $395* Group Discount (3+) - $300* *Contact the events team at for more information on how to get registration codes for alumni and group pricing.

If I want to send more than one person from my team, is there a group discount?

Absolutely! We strongly encourage you to bring other members of your team to Flow. If you register 3 or more team members you qualify for our special group discount pricing of $300 per person.

Can I attend just the pre-conference workshops?

To attend the pre-conference workshops, you must purchase a full conference pass and be registered for Flow20.

Are we allowed to bring a guest?

Yes. As a registered attendee you may bring a guest to attend the Welcome Reception and xFest Party. You may purchase a guest pass for $50. Note: Guests must be at least 21 years old.

What is the dress code?

Conference attire is casual. Temperatures in Chicago in April reach highs in the 60s, and lows in the 50s, so be sure to dress accordingly and bring a jacket.

How do I register for Flow?

You can register for Flow from the event website at

What form of payment is accepted?

When registering online you will be able to pay by credit card. We accept MasterCard, VISA, Discover, and American Express. Upon submitting your registration you will receive a confirmation email with a receipt of purchase.

If I'm not able to attend the event, can I send someone in my place?

If for any reason you are not able to attend, please contact the events team at Your registration will be canceled, and a refund issued. If you would like to send another colleague in your place, that person will need register for the conference separately. We will not be able to swap the registration for you.

What's your cancellation policy?

You must submit all cancellations in writing to A full refund will be issued if the cancellation is made prior to March 30th. Any cancellations received after March 30th will result in a $75 cancellation fee.

When should I plan to arrive and depart?

If you are planning to attend any of the pre-conference workshops on Monday, April 27th, then you should plan to arrive by Sunday evening, as training starts at 9:00 a.m. on Monday. If you only plan to attend the main conference, you can arrive on Monday, April 27th. The conference kicks off with a Welcome Reception at 5:30 p.m. on Monday evening. The conference will conclude by 3:00 p.m. on Wednesday, April 29th.

What is the closest airport?

The Renaissance Downtown hotel is located 12 miles from Chicago Midway and 18 miles from O'hare. Traffic can be heavy getting into downtown, so expect anywhere between a 30-45 minute taxi ride.

Is there a discounted group rate for the conference?

Yes. We have negotiated a discounted rate of $299/night (plus 17.4% tax)

How do I make a room reservation?

You can book a reservation by contacting the hotel directly over the phone or online. Be sure to mention xMatters Flow Conference to receive the discounted rate. To make a reservation over the phone, call +1 (877) 303-0104. Or book online at

What do I do if I need to make a change or cancel a reservation?

If you need to make a change or cancel a reservation, please contact the hotel directly at (800) 468-3571.

What is the deadline to book a reservation?

The deadline to book your hotel reservation is March 30th. After this date rooms are based on availability and we cannot guarantee the discounted rate.