FLOW20 Digital Series Coming Soon!

FLOW20 Update

The health and well-being of our employees, customers, and partners is our top priority. We have been closely monitoring the events unfolding around coronavirus (COVID-19), and due to the dynamic and rapidly changing concerns about the outbreak, xMatters has made the difficult decision to cancel FLOW20.  

For us at xMatters we look forward to this time of year where we can bring our communities together at FLOW for a week of networking, sharing, and bonding. Though we are disappointed to have to cancel the conference, your safety is of utmost importance to us. And based on the information available at this time, we believe the cancellation of the conference is warranted. 

The team has worked very hard to produce an amazing event, and because of this we’ve decided to turn FLOW into a digital experience. The team will be working together over the coming weeks to make this transition. Stay tuned for more details.

For questions take a look at our FAQ.


Why Attend

Join a community of your peers and change the way you work.

Join a community of your peers and change the way you work. Enjoy three days of thought leadership, education and training, more than 30 breakout sessions and hands-on workshops, live product demos, networking, fun, and so much more!

You will walk away with:

  • Best practices frameworks to manage complex resolution processes spanning tools and teams
  • First-hand customer stories to learn from, regardless of where you are in your IT and DevOps journey
  • Technical knowledge to directly apply to your job and improve productivity
  • In-depth networking among a “who’s who” of enterprise brand names­
  • Subject matter expertise to let you stay on top of the latest market trends

Our FLOW20 Speakers

Come hear from the greatest minds in the industry


Prior to founding xMatters, Troy served as the President and COO of two successful start-ups. Previously, he was a Strategic Management Consultant with AT&T and Andersen LLC. He holds a B.S. in Business Administration from California State University at Sacramento.

Troy McAlpin



Hailed as “life-changing,” “riveting,” “extraordinary,” “bold,” and “deeply moving,” Allison Massari’s triumphant keynote is packed with poignancy and insight. As the survivor of a life-threatening car accident, and having suffered second and third degree burns on more than half of her body, Allison shares her story of absolute loss, to forgiveness and understanding, and finally to success and a life beyond anything she could have imagined. Her dynamic and deeply moving keynote offers applicable tools to rise above any obstacle and find peace, purpose, and happiness despite turbulent times. As Allison states, “The truth is, that the same internal fire and ‘command of self’ that I needed to heal my life is exactly what has given me success professionally.” With sensitivity and compassion born from her experiences, you will hear and understand the answers to some of life’s biggest questions. Audience members gain tools to immediately better manage their lives and navigate the everyday challenges of being human. Prepare to be inspired, moved, and energized. Prepare to be taken on a journey.

Allison Massari

Keynote Speaker, Executive Coach, Visual Artist

Guest Motivational Speaker

Shamar Hundley has been working within the IT industry for the past 14 years. He has experience working in a variety of sectors including healthcare, telecommunications, solar, and finance. He is currently the IT Support Manager at Credigy Solutions in Norcross GA where he is responsible for all Internal Support and Infrastructure projects for the company.

Shamar Hundley

IT Support Manager


Scott Hemmings is Senior Network Manager for Telefonica where he helps lead their NOCs and network customer experience teams. He has spent 10 years managing major incidents and improving Service Operations processes and holds ITIL and BCS qualifications. Outside of work Scott is a keen poker player and regularly travels to Las Vegas to hone his skills.

Scott Hemmings

Senior Network Manager


Adam Winer is an IT Director for Support Services at Station Casinos. Station Casinos owns and operates 20+ casinos with gaming and hotel operations in Southern Nevada. Responsible for Help Desk Operations and IT Service Management, Adam helps lead the way in the creation of process and framework that are key to how IT executes at Station Casinos. His team has been able to leverage core features and functionality that translate to quicker engagement, response, and ultimately faster resolution for impacting Incidents. IT at Station Casinos has recently transformed from a more traditional Waterfall approach to Agile Scrum- with a twist. Sharing his team's journey and continuing evolution with xMatters is an experience that will resonate with many.

Adam Winer

Director of Support Services - Information Technology

Station Casinos, LLC

Samantha Lara is a Crisis Management Associate for Sun Life, where she has been instrumental in the implementation and socialization of xMatters within Sun Life globally and is sometimes referred to as the “Grand Master Wizard of the Sun Life Notification System.” Samantha has over 3 years of experience in the field of Crisis Management and outside of work, she is a dedicated Personal Disaster Assistant volunteer for the Canadian Red Cross.

Samantha Lara

Crisis Management Associate

Sun Life

Doug brings over 20 years in system architecture, product management, and engineering. He has worked for software firms specializing in ERP, ETL/EAI, and content management, and speaks frequently at industry conferences. He holds a B.S. in Computer Engineering from Cal Poly, San Luis Obispo.

Doug Peete

Chief Product Officer


Liat Palace is on a mission to transform Amdocs, the biggest telecommunication software provider with over 27,000 employees spread over 85 countries. Educated as a developer with more than 20 years’ experience in the software industry, Liat served as a Scrum master and Agile coach. Today he is leading a group of DevOps coaches and Technology enthusiasts. He helps multi-million dollar projects with thousands of employees to embrace collaborative culture, growth mindset, and continuous learning, and implement process betterment and technology excellence.

Liat Palace

Head of Agile and DevOps Implementation


"I am about making life better for all through the use of technology." Mr. Louis Preston Thornton III, or simply "Preston," is a Sr. DevOps Engineer with Red Robin International. Preston has over twenty years’ experience in enterprise system management and implementation of infrastructure technology solutions. Moreover, he is skilled in infrastructure as code development (IaC) utilizing CHEF, Hashicorp Terraform and AWS Cloudformation, as well as other DevOps CI principles, and script automation craft works. Finally, he is a proud graduate of Colorado Technical University in Colorado Springs, Colorado.

Louis Preston Thornton III

Sr. DevOps Engineer

Red Robin Gourmet Burgers and Brews

Tobias joined xMatters in 2005. Using his background in distributed computing, scalability, and optimization on the Java Platform, he has risen to Chief Technology Officer. Tobias graduated with honors from the University of Victoria with a B.A. in Combined Computer Science and Mathematics.

Tobias Dunn-Krahn



Simas Stašenis is Head of IT Major Incident and Crisis Management at Danske Bank where he is responsible for IT Major Incident Product ownership, Crisis Management framework development and organisational implementation. In previous roles Mr. Stašenis was Head of IT Change Management at Barclays (Vice President) - Product Owner and IT Command Centre Manager at Barclays (Vice President) - maintaining operational stability and ensuring high-level availability of IT services.

Simas Stasenis

Head of Situation and Crisis Management

Danske Bank

Travis DePuy is a Tinkerer of Things, Master of Hats and Father of Kitties. He is currently Head Product Evangelist at xMatters where he gets to talk to people about how they are doing Incident Management, DevOps notifications and anything else involving humans, processes and tools. Travis balances the stationary computer work with the fluid moving of Chen Taichi and is often found in the sun flowing the forms of the old ways.

Travis DePuy

Head Product Evangelist


Todd's special power is helping companies digitally transform from traditional Ops to distributed Ops by breaking down silos and allowing teams to collaborate and resolve incidents faster. Todd has more than 15 years of professional information technology, infrastructure, cloud, integration, project management, DevOps and Agile (Scrum) experience.

Todd Crane

Solution Architect


Heather has worked for 30 years at Vodafone, having held many different roles and the latest being Product Owner for the Group IT Service management product suite which includes monitoring, orchestration, notifications and ticketing . Previous roles include IT Operations Manager, Service Readiness Manager and Service mgmt. In her spare time, Heather has been the Secretary of a boys football team for last 10 years.

Heather Gilbank

Product Owner, IT Service Management


Mark Streger is a 40 year IT veteran who likes to look at a problem as an opportunity. In his current role his team manages enterprise tools focused on IT service management, automation and deployment. His mantra is to stay relevant and to discover synergies so that his team can do more with less.

Mark Streger

IT Manager

Freddie Mac

Ty has over 15 years of technology sales experience. He joined xMatters in 2009 and was most recently Area VP of Sales in Australia & New Zealand. Prior to xMatters, he served in sales and presales roles with Mercury and HP Software. He holds a B.B.A in Management Information Systems from Texas Tech University.

Ty Flippin

VP Sales North America


Rick Zucker started programming over 40 years ago on punch cards and has worked in the computer industry for over 30 years. He has worked on QA of computer chips, communication protocols, OS kernels, various types of simulators, data analysis, DevOps, and SRE. Among other companies, he has worked at Intel, Microsoft, and now Google, where he manages a team of Site Reliability Engineers and helps teach others about the SRE way of doing things. He has four degrees in computer science including a PhD from the University of Washington.

Rick Zucker

Manager of Site Reliability Engineering


Karen Meohas is dedicated to data governance projects, information security, and privacy. A project manager (PMP) and privacy manager (CIPM) with more than 15 years in product management and marketing, her true passion is driving accountability in data-driven organizations. Karen creates, assesses and monitors complex privacy frameworks, from GDPR to HIPAA, and manages regulatory and security compliance projects, from ISO certification to SOC reporting.

Karen Meohas

Information Assurance Manager


Dan Reich has 10 years of software development experience in a variety of capacities. He enjoys solving problems people face, especially when they can be solved with technology. When he’s not focusing on workflow orchestration and integration at xMatters, he enjoys living with his fiancee and his cat in Vancouver, Canada.

Daniel Reich

Product Manager - Integrations


Agata Kwasniak is a Customer Success Manager with over 10 years of experience in the IT industry. She worked as a support engineer for a hardware company, solution engineer for a software company and TAM for a security company. This broad experience allows her to understand customers' pains and challenges and help them find the best solution. She is originally from Poland, but she has lived in Germany, Ireland and now her new home is Canada.

Agata Kwasniak

Customer Success Manager


As CEO of WIRES, Australia's largest wildlife rescue organisation for the past 10 years, Leanne is passionate about projects and initiatives that improve animal welfare. A former law enforcement officer for the RSPCA, she has also served as an animal welfare advisor to the NSW State Emergency Management Committee and is the current delegate representing wildlife organizations on the Australian National Bushfire Recovery Agency.

Leanne Taylor



Kyla is a strategic, detail-oriented manager passionate about creating positive change. With over 20 years of management experience, Kyla specializes in managing cross-functional teams to improve processes, optimize systems and successfully deliver projects from concept to completion. At WIRES, Australia's largest wildlife rescue organization, Kyla is leading projects to transform engagement with volunteers and the community, increase rescue efficiency and implement significant improvements for wildlife rescue and care nationally.

Kyla Shelley

Operations Manager


Steve is a dynamic and strategic Business Development and Sales Leader with over 20 years’ experience for US multinationals in Global and Regional leadership roles, with a proven track record driving multi-million dollar sales growth in Software (Application Development / DevOps / Testing Automation) and Cloud Infrastructure / Services (SaaS, PaaS, IaaS) Industries. Previously Steve had strategic roles at Microsoft and Compuware as well as other companies in the technology space.

Steve Foster

Vice President, Asia Pacific and Japan


Andy Sullivan is the General Manager of Systems Operations for the Kroger Company. His responsibilities include managing Kroger Technology's Systems Operations Center and leading major incident management. His team manages and supports many of the Call Center based tools including Kroger's ITSM solution, CRM Solution, Workforce Management Solution, and Call Recording Solution.

Andy Sullivan

General Manager of Systems Operations

Kroger Company


Find answers to what you want to know about FLOW20

Why did you decide to cancel FLOW20?

As the coronavirus (COVID-19) situation has continued to evolve around the world, xMatters has been actively assessing the risk and impact on a daily basis and monitoring guidance from the Centers for Disease Control and Prevention, the World Health Organization, and other public health authorities. The health and safety of our employees, customers, and partners is our highest priority, and we decided it would be in the public health interest to cancel the event in Chicago.

If I’ve registered for FLOW20, will I receive a refund?

Yes, all paid registrants will receive a full refund for their conference ticket. Refunds will be processed in the next 60 days. A confirmation of your cancellation and refund receipt will be issued vie email.

Will xMatters refund my airfare?

We sincerely apologize for any inconvenience the cancellation of FLOW20 may have caused. As noted, you will be fully reimbursed for your conference pass. However, all attendees are solely responsible for their travel arrangements to and from the event. xMatters will not refund the costs of airline fees. We encourage you to reach out to your airline directly to request a refund, credit, or waive fees for your flight to Chicago.

If I have a hotel reservation, am I responsible for cancelling my reservation?

Registered attendees are responsible for booking their own hotel reservation through the Renaissance online portal. If you have made a reservation with the Renaissance, please contact them directly to cancel your reservation. If you have made any accommodations with other hotels outside of the xMatters FLOW room block, you will need to contact that hotel directly to cancel your reservation. If you are a speaker and the xMatters events team booked your hotel for you, then the reservation has been automatically canceled. You do not need to take any action.

Will FLOW be rescheduled for a later date in 2020?

No, FLOW20 will not be rescheduled to a later date. Instead, we will produce a digital FLOW experience. Stay tuned for more details over the coming weeks.

Will there be a FLOW in 2021?

Yes, FLOW will return in 2021. We will notify you once a date and location has been confirmed.

What if I have additional questions not addressed above?

Please feel free to reach out to the FLOW team at events@xmatters.com.

What are the dates for Flow 2020?

Pre-Conference Training Workshops - Monday, April 27th Main Conference - Tuesday, April 28th and Wednesday, April 29th

Where is Flow being held?

Flow will be in Chicago at the Renaissance Downtown Hotel 1 W. Wacker Drive Chicago, IL 60601

What are the registration fees?

Pre-Conference Workshops - Free Standard Pricing - $495 Alumni Pricing - $395* Group Discount (3+) - $300* *Contact the events team at events@xmatters.com for more information on how to get registration codes for alumni and group pricing.

If I want to send more than one person from my team, is there a group discount?

Absolutely! We strongly encourage you to bring other members of your team to Flow. If you register 3 or more team members you qualify for our special group discount pricing of $300 per person.

Can I attend just the pre-conference workshops?

To attend the pre-conference workshops, you must purchase a full conference pass and be registered for Flow20.

Are we allowed to bring a guest?

Yes. As a registered attendee you may bring a guest to attend the Welcome Reception and xFest Party. You may purchase a guest pass for $50. Note: Guests must be at least 21 years old.

What is the dress code?

Conference attire is casual. Temperatures in Chicago in April reach highs in the 60s, and lows in the 50s, so be sure to dress accordingly and bring a jacket.

How do I register for Flow?

You can register for Flow from the event website at http://www.xmatters.com/flow20

What form of payment is accepted?

When registering online you will be able to pay by credit card. We accept MasterCard, VISA, Discover, and American Express. Upon submitting your registration you will receive a confirmation email with a receipt of purchase.

If I'm not able to attend the event, can I send someone in my place?

If for any reason you are not able to attend, please contact the events team at events@xmatters.com. Your registration will be canceled, and a refund issued. If you would like to send another colleague in your place, that person will need register for the conference separately. We will not be able to swap the registration for you.

What's your cancellation policy?

You must submit all cancellations in writing to events@xmatters.com. A full refund will be issued if the cancellation is made prior to March 30th. Any cancellations received after March 30th will result in a $75 cancellation fee.

When should I plan to arrive and depart?

If you are planning to attend any of the pre-conference workshops on Monday, April 27th, then you should plan to arrive by Sunday evening, as training starts at 9:00 a.m. on Monday. If you only plan to attend the main conference, you can arrive on Monday, April 27th. The conference kicks off with a Welcome Reception at 5:30 p.m. on Monday evening. The conference will conclude by 3:00 p.m. on Wednesday, April 29th.

What is the closest airport?

The Renaissance Downtown hotel is located 12 miles from Chicago Midway and 18 miles from O'hare. Traffic can be heavy getting into downtown, so expect anywhere between a 30-45 minute taxi ride.

Is there a discounted group rate for the conference?

Yes. We have negotiated a discounted rate of $299/night (plus 17.4% tax)

How do I make a room reservation?

You can book a reservation by contacting the hotel directly over the phone or online. Be sure to mention xMatters Flow Conference to receive the discounted rate. To make a reservation over the phone, call +1 (877) 303-0104. Or book online at https://book.passkey.com/event/50000718/owner/2497/home

What do I do if I need to make a change or cancel a reservation?

If you need to make a change or cancel a reservation, please contact the hotel directly at (800) 468-3571.

What is the deadline to book a reservation?

The deadline to book your hotel reservation is March 30th. After this date rooms are based on availability and we cannot guarantee the discounted rate.